How can I enable my disabled store after removing items?

Shopify Discussion
1

Hello!

I have received an email stating that I need to submit copyright documents for a few items in my store or remove all the items and if not, the store will be suspended within a week.

So I have removed all the items completely from the store, however, the store is still disabled.

Can someone help or tell me what I should do?

2

Hi @Nerosgarage ,

Thank you for reaching out to the Community. I’m happy to provide some guidance on this request, to ensure it gets resolved.

When it comes to account specific inquiries like this one, it’s best that you follow up by responding to the email that you should have received. If you have responded to the email, but have yet to receive a response, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any details through the Community.

To connect with us, you can:

  • Head over to our Contact Page.
  • Enter ‘Can’t log in’ into the chat box.
  • Select the ‘I still need help’ option
  • Select the ‘Account Support’ prompt to view our available support options.

Please let me know if you have any questions or concerns.