How can I enable zoom on hover for new products on my product page?

Store Design
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Topic summary

  • Issue: In a purchased turnkey Shopify store, image zoom-on-hover works on the original (preloaded) products but not on newly added products. The user wants the same zoom behavior on new product pages.

  • What’s already checked: In product page settings, “image zoom” is enabled for all image sizes. The store is not using a standard Shopify theme, and everything else appears to function correctly aside from zoom on new products.

  • Current update: A responder requested the site URL and a screenshot of the issue to diagnose further. No fixes or code changes have been proposed yet.

  • Status: Unresolved/ongoing. Key unanswered point is why the zoom feature behaves differently between existing and new products; further investigation depends on the requested URL and screenshots.

Summarized with AI on January 1. AI used: gpt-5.
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Hi, I bought recently a turnkey shopify store, in the product page when i hover on the product it zooms in , for a better view .

When i add a new product that option doesnt work , I went into product pages and the image zoom is turned on and enabled for all images sizes.

So not sure why it works for products that were provided when i got the site, but not new products i add to it.

Im not using a shopify theme, but as mentioned the site works well except for the image zoom on new products added.

Any help would be appreciated , many thanks

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Can You Share Site Url With Problem Screenshote