How can I exclude fraud figures from Shopify sales reports?

Accounting & Taxes

Topic summary

Need a way to exclude fraudulent orders from Shopify sales reporting; store uses Checkout.com for payments.

Suggested solution: the Report Toaster app, which supports filtering reports by several fraud-related attributes.

  • Order risk level (Shopify’s fraud assessment score) and specific risk flags.
  • Orders canceled with the reason set to “FRAUD.”

These filters would let the merchant omit fraud orders from sales totals and analytics.

OP accepted the suggestion and plans to try the app; support is available for questions.

No native workaround or alternative apps were mentioned; outcome pending the app trial.

Summarized with AI on January 3. AI used: gpt-5.
1

Hi - is anyone aware of an app / custom solution whereby I could exclude my fraud figures from my sales reports in Shopify?

We are using Checkout.com as our payment provider.

2

Hi Veronica,

Our Report Toaster app can help. You can filter all of our reports on any number of attributes. For this case you could use the order risk level, specific risks, or those cancelled with a reason of FRAUD. Please feel free to take a look and reach out to support with any questions.

Thanks,

Sam

1 Like
3

Great, I will take a look, thank you.