** @smilingdog **
Generally speaking, this would usually be the case for stores with an active Shopify Payments account.
In saying this, it would be best if you reach out to our Support Team, so that our team would be able to access account-specific information and provide guidance that is best suited to your situation. As we cannot authenticate stores within the Community Forums, you’ll need to visit our Help Centre here in order to create a support request with our internal Support Team. From there, they’ll be able to look into your account and clarify any further questions you may have in regards to your situation.