Hi, we have encountered some issues with our customer checkout experience, mainly because our current PSP is not able to support us to provide Shopify direct checkout. So I wonder if anybody knows where could I find PSP that support direct checkout(No redirection)? Thanks!
Topic summary
Main issue: A merchant’s current PSP (payment service provider) doesn’t support direct, onsite Shopify checkout, causing checkout experience issues. They’re seeking PSPs that enable direct checkout (no redirection to external pages).
Context: “Direct checkout” refers to payment gateways that integrate onsite with Shopify’s checkout, versus offsite gateways that redirect customers.
Latest update: A Shopify Community representative explained some gateways offer onsite integrations while others are offsite, and Shopify doesn’t control a provider’s integration type. They can help identify direct gateway options available based on the store’s location and shared a resource listing payment gateway providers. They noted the list isn’t exhaustive for distinguishing onsite vs. offsite, but they’ll try to find suitable options.
Action items: The merchant should provide their store’s country/region and brief business details (what they sell, current setup). The representative will then share available gateway options and explore direct integrations.
Status: No resolution yet; pending the merchant’s location and details.
Hi there @Stephen305 !
Thanks for reaching out here in the Shopify Community to share your situation and query with us.
As you’re aware from your own experience, some payment gateway providers provide direct, onsite integrations with the Shopify checkout and others lead customers to an external, offsite gateway in order to check out.
While we would have no control over this from here in Shopify, I would like to try to see if there are any direct gateway options available where you are.
If you are happy to confirm where in the world your store is based, I can share a list of the gateway options available there.
While we don’t have an exhaustive list of which gateway providers have direct and indirect integrations, I’d be happy to try to find out what your options are with you.
Have you been in business using Shopify for a while already?
Could you tell me a little about your business, what you’re selling, or anything else you’re working on in terms of your store?