How can I find a shopify support to upload a .csv file?

Shopify Discussion
1

My .csv file needs to overwrite the current shopify data.

How do I find a shopify support person to force the data in the my csv file to overwrite shopify?

2

Hi

You can overwrite your data by using the same handle on the csv file as this will replace the product with same handle: https://help.shopify.com/en/manual/products/import-export/import-products

Steps:

  1. From your Shopify admin, go to Products > All products.

  2. Click Import.

  3. In the Import products by CSV file dialog, click Choose File.

  4. Locate your CSV file, then click Open.

  5. Click the Replace any current products that have the same handle checkbox. This overrides any data that is on Shopify. The product data remains unchanged for columns that aren’t present in the CSV file. For example, suppose that there’s a CSV file that lists a red-socks product handle and that product handle already exists in your Shopify store. The CSV file includes all the fields for the product, but is missing the Price column. After you upload this CSV file to your store, all values for red-socks will be replaced by the values in the CSV file, but the Price field will remain unchanged.

  6. Click Upload file.

Regards

Tom

3

Hi @JasonBlaiklock ,

What are you trying to upload with the CSV? If it’s products then following the steps @BundleSync mentioned above or following the CSV help guide here.

Let me know if it’s something else and if we can take a deeper look.

You touched on wanting to speak to someone in support in real time. If this is still the case, you can do so from the link here and logging in.