How can I find and cancel a $376 charge from Shopify?

Shopify Discussion

Topic summary

A user was charged $376 by Shopify and is seeking help to identify what the charge relates to and how to cancel it.

Support Response:

  • Directed to contact Shopify Support through the help center login page
  • The provided support link is not functioning properly for the user

Current Issue:

  • User encounters an error message stating “Missing account details” when attempting to access support
  • The error suggests ensuring name and email are associated with the account in settings

Next Steps:

  • If no Shopify account exists, the user should contact their bank directly to dispute or investigate the charge
  • The issue remains unresolved as the user cannot access support channels
Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

I have been charged 376 from Shopify. Where do I go to see what was related, and how do I cancel it?

2

Hey @Bejinha

Please reach out to Support, they’ll be able to help - https://help.shopify.com/en/support/login

3

The link does not work. It takes me to a page that says:

Missing account details
To proceed, go to your Shopify account settings page. Ensure that there is a name and email associated with your account in the Details section.

4

Do you have a Shopify account? If not, please reach out to your bank.