How can I find and delete residual app code on my website?

Store Design
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Topic summary

A user installed a chat pop-up app (identified as ShopifyChat) and deleted it, but residual code remains visible on their site, interfering with ad campaigns. They cannot remember the app name to contact developers for proper removal.

Identified Solution:

  • The leftover code is from Shopify’s native chat feature
  • Multiple responders recommend contacting Shopify directly for official removal

Temporary Workarounds (CSS-based hiding):

  • Add #shopify-chat-dummy { display: none !important; } to the theme’s CSS file
  • Navigate to: Online Store → Themes → Actions → Edit code → theme.scss.css
  • Alternatively, insert CSS code before the </body> tag in theme.liquid

Status: The issue has temporary CSS solutions provided, but permanent removal requires Shopify support intervention. The discussion remains open pending official resolution.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

I installed an app with a chat pop-up and I deleted the app some time ago.. I can’t remember the name of the app to contact the devs and make them remove the code, is there any way I can locate and remove the code myself? It is super crises because I am running ads, and the chat icon makes it almost impossible to check out.. Please help!

Here is my website: https://nextlvfitness.com/

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2

Hi @Onlinetrap

This is Victor from PageFly - Landing Page Builder App.

I have checked your page and can see this app is ShopifyChat you can contact Shopify to remove this app from page

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or you can use this code to remove this app

Go to Online store => themes => actions => edit code and add this code on file theme.scss.css

div#shopify-chat-dummy{
display: none !important;
}

Hope this answer helps.
Best regards,
Victor | PageFly

3

Hello @Onlinetrap

It’s GemPages support team and glad to support you today.

This is Shopify chat, you should contact Shopify to remove this function
While waiting for Shopify to reply, you can use the following CSS code to hide:

  1. Go to Online Store → Theme → Edit code.

  2. Open your theme.liquid theme file.

  3. Paste the below code before :

Hope my solution can work and support you!

Kind & Best regards!

GemPages Support Team.

4

Dunno what the app is but you can add some CSS to your theme to hide it. If you know what your css file is add this to the bottom:

#dummy-chat-button-iframe {
    display: none;
}

If you don’t know what your css file is you can add this into theme.liquid just after the opening tag: