How can I find out the IP of a visitor on my ecommerce page?

Technical Q&A

Topic summary

A Shopify store owner needs to identify visitor IP addresses to block fraudulent traffic from Google ad campaigns that’s depleting their advertising budget. Specific suspicious activity occurred around noon from Valencia.

Available Solutions:

  • Official Shopify Support: Can provide IP data for legitimate concerns within the past 14 days. Must contact live support directly with specific timeframes.

  • Third-party Apps: Blockify Fraud IP Blocker recommended for tracking visitor IPs with features including:

    • Pro report filtering by timeframe, IP type (VPN/Proxy), and device
    • Manual or automatic blocking capabilities
    • Content protection features

  • JavaScript Method: Access customer ID via ShopifyAnalytics.meta.page.customerId in JavaScript code.

Ongoing Challenge:

Another user reports similar issues with persistent unwanted visitors, noting difficulty finding the right filter combination even when using fraud prevention apps. The discussion remains active with users seeking additional implementation details.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
9

Yes, I will be happy to help^^. What do you want more info on?