Greetings from CABS:
I am looking for a Live Chat option in Shopify to chat with the support but do not know where to locate them. Can anyone please throw light on the problem.
Appreciate your feedback.
Topic summary
Main issue: locating Shopify Supportās live chat and clarifying whether the goal is to contact Shopify or add chat for store customers.
How to reach Shopify Support live chat:
- Use the Shopify Help Center support portal link provided. The process recently changed.
- Log in, select your store, choose the topic (and any sub-topic), review suggested articles, then scroll to the āGet Supportā section and select āChat with Usā to connect with a live advisor. A screenshot was shared to show where āGet Supportā appears.
If you meant live chat on your own store:
- Install a chat app from the Shopify App Store. Suggested options included Tidio ā Live Chat & Chatbots, Gorgias ā Live Chat & Helpdesk, and Live Chat, ChatBot, Cart Saver.
- Another participant promoted Maven WebChat (30-day free trial, no credit card) and noted Shopify Inbox as a free but more limited alternative.
Outcome/Status:
- Original poster acknowledged the guidance. One user expressed frustration, after which updated, step-by-step instructions were provided. No further unresolved technical issues were identified; the thread remains informational.
1 Like
To get a live chat with the Shopify support team, you could refer to this link here.
I hope this helps you.
Hey @kaverirangappa
Were you looking for a way to contact Shopify Support live chat, or did you want to add a live chat option for customers on your own store? Iād be happy to help point you in the right direction!
If you need live help from us, you can access our live chat by using this link here. You will first need to search for a help topic, then click Continue down the bottom of the results page to access the contact options. Please let me know if thereās anything we could help with here maybe?
If you are trying to implement some sort of live chat system on your own Shopify store, then you would most likely need to install an app. Thereās actually quite a lot of them available! I had a look on the Shopify App Store and found the following few which look popular. Be sure to pay attention to any relevant app charges before installing any of them:
Having a live chat option sounds like it would be a great idea to create a sense of trust with your customers. If you havenāt done so already, having a FAQ page along with other policies would be a good idea to reduce the amount of people needing to contact you with their questions. Check out this page for more information on how to add those pages.
Thank You Rick.
1 Like
absolutely NOT HELPFUL . simple answer this question, how do I get to the live chat
Hi @prepinc
Are you having trouble reaching our support team via live chat?
The process has changed slightly since my last post, however the same link should still work. Feel free to click this link here to be brought to our support page.
You will need to login and select the store that you need support for. After selecting the store you will be presented with a variety of different topics. Feel free to click the one that applies most to your issue (you may need to also select a sub-topic to further refine the issue).
After doing so you will be presented with commonly asked questions and help articles relating to that topic. However, underneath those you should see a section called āGet Supportā. You can click the āChat with Usā option to be connected to one of our live chat advisors.
If your query is not sensitive or confidential in nature then you can also feel free to share it here. Myself or other members in the Community may be able to assist. Just keep in mind that we do not have access to any of your account information.
Hi @kaverirangappa !
Maven WebChat is a great option if youāre looking for a customer support solution with live chat and chatbots. All of the chatbots come prebuilt & ready to go at installation, and it comes with a variety of other tools included, like a mobile app, sharing products directly in the chat, and social media integrations, so you can easily handle all your chats with customers!
Give it a try with a 30-day free trial (with no credit card required), and see if it helps you!
https://apps.shopify.com/maven-webchat
There is also Shopify Inbox, which is a free app, but with fewer functionalities. Iād recommend giving Maven WebChat a try during the free trial, and you can always switch to Shopify Inbox!