I tried to connect my 3rd party domain to my store and possibly, I made something wrong. While I was trying these things, my store shut down at the same time and I got an email about account closure. I guess that my dns change caused something really suspicious. Because, I’m sure that there is no copyright infringement or so.
I already replied back to the email which I received about account closure but not sure if I can get any response soon.
Thank you Nick. I just wanted to add a bit more information to clarify. The store was not public yet ( still password protected ) and the products I’ve listed were just jewelry and nonbrand. Since I’ve been busy with listings, I couldn’t find time to create/edit ToS yet.
I thought, maybe the changes I made while redirecting my domain generated so many bad requests or something like that. This is how I interpreted with my inadequate technical knowledge
But yes, I will be waiting for the response from Shopify Risk dept.
I recommend reaching out to our Support Team, as they will be able to look into the details of your account and access the correct team to help with reopening your store. You can contact our Support Team by email, live chat, or callback through our Help Center. You will need to log in, select your shop, search for a topic, then scroll down and click “Get Support” at the bottom of the page to find contact options. If you still need help connecting a third-party domain once your store is open, please let me know, and I would be happy to help!
If you have any questions, please reach out! I’d love to learn more about your business. What type of products do you sell?
