How can I fix a domain verification error?

Technical Q&A
1

I get this error message when i try and Verify my domain name a customer just alerted me that my website was down,

The connection of www.druerycarstereo.com.au is not yet verified. Come back later to retry verification.

does anyone know how I can fix this please

Thanks

2

Hi there, @Terri1846 . Thanks for reaching out to the Shopify Community with your Domain question. I hope you’re doing well today!

I appreciate you providing a link to your domain! I took a moment to try to connect to the store and noticed that I also got an error. The error I received is a fairly common error that usually pops up when a domain isn’t properly connected. There is a way for you to check this, just to confirm:

  • Login to your Store Admin
  • Go to ‘Settings’ > ‘Domains’
  • On this page, look for any green boxes that say ‘verified’ or ‘connected’. If you see any red or yellow boxes saying something different, please let me know what those messages say.

In most domain situations, reaching out to our Live Team for support is a good next step. You can use this link here to get in touch. Our Team will be able to authenticate you, and access your store admin and diagnose these issues, and find a resolution.

How long ago did you first set up your domain? When did you first notice that this had occurred? I’d love to have a bit more context around the timing of things, and your business, to see if that helps at all here.

I’ll keep my eyes peeled for your reply!