I am trying to set up Facebook payments/ checkout but I keep getting a error:
There’s a technical problem that’s preventing your checkout method from being changed. Contact Shopify to help you finish your setup.
Any idea on what I can do to fix this?
Thank you
Hi, @magnoliaj
Welcome to the Shopify Community. Sorry to hear you’ve been having an issue trying to setup your Facebook Channel. Thanks for sharing the error you’re receiving, as that’s very helpful for troubleshooting.
To resolve this specific error, you will need to contact our Support team if you haven’t already. You can follow the prompt the Contact Support in the error that you are seeing. This will allow you to fill out an email form, and our team will get back to you as soon as possible regarding fixing the error.
If you prefer, you can also reach out to our Support team live via chat or callback request. To this, just head to our Contact page and follow the prompts.
Let me know if you have any questions!
Im getting the same message when trying to set up my account to FB pay. I wonder if yours got resolved quicklu? I just raise this issue with the their tech support and hoping to hear from them soon.
Hi @dhals_03
Thanks for joining the thread. Sorry to hear you’re also encountering this error. Did you reach out via live Support, either using chat or callback request? If you’ve already done so, our team will follow up as soon as possible! Thanks for contacting our team, and for your patience while we work to get this resolved. This is the best next step for resolving this error.
I will say that if you emailed in, I’d recommend trying a live support channel such as chat or callback in order to get working on resolving the error as soon as possible. Here’s a link to our Contact page just in case. Thanks again for joining the thread.
Hi, I have contacted Shopify Support but nobody seems to know how to solve this. I kind of need this solved asap. Appreciate it if you can tell me how to fix it.
Hi, @GimboSlice .
Sorry to hear you are still experiencing an issue when setting up your Facebook payments and checkout on your store.
In order to look into this for you and ensure you’ve set up your checkout properly on your Facebook Commerce Account, you’ll need to create a support request. This can be done directly from our Help Center by logging into your store and following the prompts to connect with an advisor. Once authenticated, our team can take a closer look at why the error message is populating and take a look at your Facebook Sales channel setup.
I’d also ensure that your store meets the eligibility requirements for shops on Facebook and Instagram. You can take a look at Facebook’s resource here for more information.
Feel free to let us know if you have any further questions or need help accessing our help center! I’d also love to hear more about what kind of online business you have and what you’re currently working on.
Looking forward to hearing back!
This got fixed. I don’t know how but it got fixed. Thanks
I have the same problem. Can someone help me to solve, please?