Hi, we wanted to (auto)renew our domain. Unfortunately payment didn’t go through. Seemingly due to 3d secure - the monthly bill was paid without issues. I tried to pay manually, which didn’t work as well, and now it seems like the button for payment is not there anymore. The bill page only states “payment failed” without any way to solve it.
The domain page says “domain processing” or similar, but also there is no way to solve this.
We contacted support already some time ago but didn’t hear back. The shop has been off since then which hurts + as I said the monthly bill was paid without us being able to use the shop..
Were you able to get connected with our live support team about this? Once you are connected with our live chat/phone support they should be able to review your account and assist you while live with them to restore the domain.
In rare cases, this may need to be escalated to another team but it can usually be managed right away with them. Was that not the case when you reached out?