I am having trouble finishing my steps for the payment center. I am 17 years old so I was using my dad’s information to login but forgot to use his birthday and used mine so when I submit his SSN with my birthday it got locked. There is no way for me to edit the information and it is asking for a legal document. I put in a lot of work into my store already and don’t want to start over because all my work will be lost. What should I do to resolve this?
Topic summary
Locked Shopify payment center due to entering the user’s birth date with a parent’s SSN (Social Security Number). The user (age 17) cannot edit the submitted details and the system is requesting a legal document, raising concerns about losing existing store work.
- Payment center refers to Shopify Payments identity verification needed for payouts; mismatched identity data can trigger a lock until verified.
- Editing personal/identity information is not available in the admin.
Recommended action:
- Contact Shopify Support via the provided link to request changes to the payment profile and complete verification.
Status:
- No resolution within the thread; the next step is to work directly with Support to update the information and unlock the payment center.
- Whether store work will be affected remains unanswered in the discussion.
Hi, @ameeenmir .
Thank you for reaching out!
You will need to contact our Support Team to change your personal information.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products are you hoping to sell?
Talk soon,