How can I fix a recurring reloading error in my online store?

Shopify Discussion
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1

Hey!
I’ve been having a reloading error/glitch occur on my store since I started revamping my store. I’ve had a developer look into it and shopify staff but they weren’t able to detect the issue. It doesn’t occur for all customers but many have also reported the issue. Please can someone look into this for me please

2

  1. Clear Cache: Ask your customers who are experiencing the issue to clear their browser cache and cookies. Sometimes, cached data can cause conflicts or errors when loading a webpage.

  2. Browser Compatibility: Ensure that your store is compatible with different web browsers (e.g., Chrome, Firefox, Safari). Test your store on multiple browsers to see if the issue occurs consistently or if it’s specific to a particular browser.

  3. Disable Apps or Scripts: Temporarily disable any installed apps or custom scripts on your store to see if the issue persists. Sometimes, conflicting apps or scripts can cause reloading errors. You can enable them one by one to identify the problematic one.

  4. Theme and Code Review: Review any recent changes you made to your store’s theme or custom code. Check for any errors or conflicts in the theme code, JavaScript, or customizations you’ve implemented. Revert changes to a previous working version if necessary.

  5. Contact Shopify Support: Reach out to Shopify’s support team again and provide them with detailed information about the issue, including any error messages, affected pages, and steps to reproduce the problem. They may be able to investigate further or escalate the issue to their technical team.

  6. Consult a Shopify Expert: If the issue persists and you’re unable to find a resolution, consider hiring a Shopify Expert or a developer with expertise in troubleshooting Shopify stores. They can analyze your store’s specific setup and provide targeted assistance.

3

Hi, i’m using origin theme

4

Hey, i’m now using origin theme. The issue has been occurring halfway through my development

5

Thanks so much. I have done most of this and have advised my customers to do the same but the issue still occurs.

6

Hi, Can you help me look into the issue?