How Can I fix a trojan software that can effect my store from getting banned

Topic summary

A store owner received an email warning that a Trojan file was detected in their Sense Theme code, allegedly inserted by an intruder. The notification states their domain has been blacklisted and API access revoked.

Key concerns:

  • Malicious code found in the theme’s backend
  • Store at risk of being banned
  • API access has been revoked
  • User is uncertain how to proceed

Notable details:

  • The original email text appears partially reversed/scrambled (“!uoY knahT” = “Thank You!”)
  • Screenshots of the warning emails were shared
  • No responses or solutions have been provided yet

The user is seeking guidance on how to remove the Trojan and restore their store’s security to prevent a permanent ban.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.

“A Trojan file has been detected with the theme code of the Sense Theme currently published in the backend of your store by an intruder we have blacklisted your domain and revoked your API aceess.” Thats the email I got send and im not quite sure what to do so if anyone could help that will help me very much

Thank You!

Here are some of the screenshots of the emails