How can I fix an issue with items not being removed from the cart?

Topic summary

Customers cannot remove items from the cart; the delete button spins or returns “There was an error while updating your cart.” Multiple stores report the same behavior, suggesting a broader issue.

Recent updates:

  • Several merchants say disabling Google Pay resolves the problem. One user confirmed Shopify support tested but missed the issue; disabling Google Pay worked for them and others.
  • One merchant fixed it by clearing browser cache and cookies.
  • At least one merchant still gets the cart error even after removing Google Pay.
  • A suggestion was made to disable each payment option, save, then re-enable them one by one to isolate the cause.

Context:

  • A post indicates this may be related to the “Dawn” theme (Shopify’s default theme), with a fix reportedly being worked on.

Outcomes and status:

  • Workarounds: disable Google Pay; clear cache/cookies; toggle payment options individually.
  • No confirmed root cause or official permanent fix yet. The issue appears ongoing for some stores.
Summarized with AI on February 4. AI used: gpt-5.

I am having the same issue. Very frustrating