Hi there,
Hopefully this is a simple fix. I have an info@ email address for my site that should, in theory, bounce to my personal email. But it doesn’t. I just get one of those annoying ‘undeliverable’ messages back.
Does anyone know how I can fix this, please?
Thank you
Hey, @memax .
Thanks for reaching out here! I understand that you’re facing some setbacks with your email forwarding address. Let’s get this resolved for you.
To clarify, are you using a Shopify-managed custom domain? If so, you will be able to set up email forwarding by following the steps here: Set up email forwarding. Can you please review this document and let me know if everything is set up accordingly?
It’s important to note that if you’re using a third-party domain, then you can’t set up email forwarding addresses from your Shopify admin. Email forwarding or hosting might be offered by your third-party domain provider, or you can transfer your domain to Shopify.
I’m looking forward to hearing back from you so that we can continue to work on this together.
Hey, @memax .
I hope you’re having a lovely day! I just wanted to check in and ensure that you receive all the support you may need. I’m happy to continue helping if need be.
Warmly,
Luna.
I have had an email issue this my domain. My domain has been forwarded to Shopify and now my email doesn’t work. Can I setup an email with Shopify with the domain forwarded? I also, have it as my contact on the store so I have no ability to communicate now.
Regards
Steve