Hello… can someone please help me, I can’t find the “manage rates” link within general settings of shipping and delivery
Topic summary
A Shopify store owner encountered a checkout error preventing customers from completing purchases (screenshot attached). The issue stems from incomplete or misconfigured shipping settings.
Primary solutions offered:
- Navigate to Shopify Admin → Settings → Shipping & Delivery
- Click on shipping profiles to access and manage rates (note: the “Manage rates” button location has changed in recent Shopify updates)
- Ensure shipping rates are configured for all intended destination zones (countries/regions like USA, Canada)
- Check for gaps in rate conditions that could cause errors
Common mistake highlighted:
If shipping rates have price ranges like $0-10 and $11-20, an order totaling $10.50 would fall into a gap and trigger the checkout error. Rates should overlap slightly (e.g., $0-10 and $10-20) to avoid this.
One participant requested additional help locating the rate management interface, receiving guidance that the button has been replaced with direct profile access. The original poster was asked to share their store link for more specific troubleshooting.