The site includes free shipping on orders over $70. I also use the ymq product options app. For all products, where the option does not charge an additional fee - free delivery works. Products where there is a charge for the option - free delivery does not work in the checkout. How to fix this
Topic summary
A Shopify store owner is experiencing issues with free shipping on orders over $70 when using the YMQ Product Options app.
The Problem:
- Free shipping works correctly for products without additional option fees
- When product options include extra charges, free shipping fails to apply at checkout
- Screenshots were shared showing the issue (though content is partially corrupted)
Suggested Solution:
- Check if products with options are assigned to a different shipping profile than the main products
- Ensure all products are in the same shipping profile where the free shipping threshold is configured
Status: The issue remains unresolved pending verification of shipping profile settings.
Hi,
Check if the options is present in a different shipping profile than the one in which actual products are present. Mostly that should be the problem.