Thank you for your help!!
Topic summary
Image uploads in Shopify themes failed for multiple users with an “Error retrieving images. Try again later.” Some suspected lost access, while Shopify live chat reportedly suggested a device issue—contradicted by others.
Workaround proposed: have the store owner/admin grant the “Manage settings” permission to affected staff. Rationale: the “Files” area (where images are stored) is nested under “Manage settings,” not under Online Store > Themes. Granting this permission allows viewing/editing some store details, tax info, and staff visibility, but does not enable critical changes like domains or ownership. A screenshot was attached illustrating the permission setting.
Multiple replies reiterated this fix for users who asked how to resolve it.
Latest update: a Shopify team member stated the issue is now resolved and the root cause is being investigated. If image upload problems persist, users should contact Shopify’s live support via the provided link.
Status: largely resolved; prior workaround (granting “Manage settings”) remains a viable step if issues continue; root cause details pending.
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