How can I fix incorrect currency display on my site?

Store Design
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Topic summary

A user is experiencing issues with currency display on their Shopify store after installing a currency converter app (exact app unknown). The problem involves:

Main Issue:

  • All currencies are now geolocated automatically
  • Unable to verify if USD (their primary market currency) displays correctly
  • Cannot disable or remove the currency converter functionality

Troubleshooting Attempts:

  • Contacted Shopify support (recommended BEST currency converter, but issue persists)
  • Tried resetting every app
  • Installed and disabled multiple currency converters
  • Enabled/disabled various apps
  • Set store currency to USD with proper formatting

Current Status:
The issue remains unresolved. A support representative from BSS-Commerce has responded, requesting the store link and password to investigate and suggest a potential solution.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

Help Please,

I installed a currency app a while ago ( Not sure which one) but now all of my currencies are geolocated and i don’t know how to fix it, and i can’t check if they’re displaying in USD which is our primary market,

We have our currency selected to USD and we have our currencies formatting as default and still cant fix the issue, i’ve tried resetting every app and installed many currency converters to try and enable then disable them, but still no fix, contacted shopify support and they told me it was BEST currency converter but i can’t figure out how to disable it, any help is really appreciated.

2

Hi @Anonymous ,
Can you kindly share your store link (with the password, if any) with us? We will check it and suggest you a solution if possible.