We’ve had some customers contact us that Shopify is saying their address isn’t valid. It’s the correct address, when we manually do an order it goes through and gets delivered to the customer just fine. But not sure how many people are getting that message and not ordering. Is there anyway to make it so Shopify can accept all addresses in the US? We have only one product on our store and it’s calculated shipping by weight. Does anyone know what we can do?
Hi, @JStockman .
Thank you for reaching out. I am sorry that you are having some difficulties with your shipping.
I would be happy to help you fix this. I know how important it is for your customers to have a seamless checkout process. Can you send me your URL to test this on my end? I will be able to try different addresses to see where the errors are coming from. It would also be helpful to share a screenshot of your current shipping settings/rates. This way, I can see if you are missing any needed rates.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
Thank you the address is https://theadventbook.myshopify.com/ or adventbook.com
I also have a similar issue when using calculated rates.
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