I decided to change my store name, which meant coming up with a new domain. I went through the steps to purchase the new domain and when I tried to move my store to my new domain I must have really buggered something up because now I can’t log in to my store at all! HELP!
Hi,** @Weenz **.
Have you tried to login to your store on an incognito mode or private browser window? If the issues still persist, you can also try logging in from another device altogether, just so that we can rule out any device, browser, or caching issues.
If you’re able to successfully login to your store using one of the methods above, chances are you’d need to clear your browser’s cookies and cache on your usual device or browser.
For further context, is your customer-facing website available and loads ok? If so, the issues here might lie within your browser, or an incorrect email address or .myshopify.com URL was perhaps entered during the login process.
Once your login issues are resolved, it’s also a good idea to set up a custom domain email address for your new domain. This will allow your business to appear more professional, which will then strengthen trust with prospective customers. While Shopify doesn’t currently offer email hosting natively on our platform, a popular choice to help with setting up your custom email address is Zoho Mail. Otherwise, Google Workspace is also a commonly used provider for hosting your custom email.