How can I fix misrepresentation issues for Google Merchant Center approval?

Start a Business
1

Hi! I am trying to set up Google merchant center. I have been suspended for Misrepresentation.
Could anyone please review my website and let me know what issues I need to fix to get approved?

www.weirdtimes.com.au

1 Like
2

Have you considered the already provided info? : https://support.google.com/google-ads/thread/179625545

You may also read: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Account-Fix-amp/m-p/1086444/highlight/true#M39128

3

Hi Emmanuel! I have made a few changes to the website as you mentioned. Was there anything else I could change?

4

To increase the success rate, it is recommended to go the extra mile and implement all improvements.

5

Hello @weirdtimesau ,

Gina here from flareAI.

There is no specific way to resolve his error.

You can refer to this Google documentation and ensure you follow all Google policies.

Also,

  1. Make sure you have added all Google-needed product fields like Google Product Category, size, color, and unique identifiers (if applicable)
  2. Make sure you have added all legal policies and the contact page linked in the footer of your store.

Hope this helps,

Gina
flareAI: Generate Sales from Google Search, on Autopilot

6

Hi @weirdtimesau

If you are suspended for misrepresentation then you must crosscheck a few points:

  1. You must recheck the payment methods if they have been authorized properly and you are allowing genuine payment methods.

  2. Make sure that you abide by all the policies of google and that you are not a drop shipper and also you are not selling products that are available for pre-order

  3. You also need to check if you have approved all the terms and conditions, and added the shipping and returns policies to your store.

In case you need additional assistance you can try using an app for your feed Nabu for Google Shopping Feed, this will also help you keep your feed updated in the Google Merchant center.

Hope this helps.

7

Return policy is based on purchase date, this should be delivery date. - Changed
Missing shipping prices - Shipping is calculated at checkout, do I need to have it in the product description aswell?

Missing payment info - Im not sure what i need to include and where?

Missing availability status on product landing page - I dont know I can change if they are available? It says what size is out of stock.

Missing contact link in the footer of the checkout - I have tried to find where to add this but i have had no luck. it has the other policies but not the contact link on the checkout footer.

8

Missing availability status on product landing page - I have added the option of seeing availability to the products page before you click into one of the products.

9

Missing shipping prices - I have added shipping prices to Shipping policy tab

10

The shipping prices, only need to be explained in the shipping policy, which should be linked in the footer of all pages.

The payment info, explains what payment options you accept.

To add the availability status, hire a theme developer to edit your theme to include it.

You can add a menu in the footer Shopify Admin > Online Store > Navigation