Hi Suzanna!
I can definitely understand your concern and desire to get this resolved. It can seem like a rather daunting task depending on what needs to be changed on your store.
Can you please share your store URL for us to review as well as the communication you received from Google support about what needs to be addressed?
Also make sure you go through the documentation that Google offers on this topic as there are a lot of areas that you may not realize could be called misrepresentation.