How can I fix my Google Merchant account suspension due to misrepresentation?

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Topic summary

Google Merchant Center account suspended for “misrepresentation,” with the store owner unsure how to fix it. Misrepresentation generally stems from insufficient, incorrect, or invalid business and product details, or policy issues on landing pages; dropshipping setups can also trigger it.

Suggested actions:

  • Share the store URL and Google’s suspension notice for targeted review.
  • Audit the site against Google’s policies (business identity, contact details, returns/refunds, shipping, accurate pricing/availability, truthful claims).
  • Correct all inconsistencies, then request a second review from Google.

Resources shared:

  • A detailed community checklist covering common suspension causes.
  • A YouTube video walkthrough on addressing misrepresentation and reinstatement steps.
  • A third‑party app (Easy Google Shopping Feed by AdNabu) to manage feeds, site verification/claiming, and advanced features; option to book expert help.

Recent developments: additional users reported the same suspension and asked for assistance/services. No confirmed fixes or reinstatements were reported.

Status: ongoing with no resolution yet. Next step depends on providing the store URL and Google’s communication, completing the policy checklist, and submitting a review request after corrections.

Summarized with AI on December 26. AI used: gpt-5.
4

Hi Suzanna, usually misrepresentation can be due to numerous issues. Typically it could be due to insufficient, incorrect or invalid business information and product information provided to Google. Google wants to have confidence that merchants and their products are legit before allowing products to be listed on Google Shopping.

After you provide the essential information, and request for a second review, the account will be reinstated. Here is a video where I go into the details and how to resolve it: https://www.youtube.com/watch?v=YVx8GNFhuHU

Hope it helps!

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