How can I fix my 'Shop Now' button to avoid empty collections?

Shopify Discussion

Topic summary

A Shopify store owner encountered an issue where the ‘Shop Now’ button on their main slide image directed users to a collections page displaying empty parent collections alongside populated subcollections.

Specific Problem:

  • The main ‘Water Fountains’ collection contained no products itself
  • Two subcollections (Tabletop and Outdoor Water Fountains) had available products and worked correctly
  • This created confusion with empty collection pages appearing in the navigation

Resolution:

  • Another user initially couldn’t reproduce the issue, reporting all collections appeared functional
  • The original poster worked through the weekend and successfully resolved the problem independently
  • No specific technical solution was shared in the thread
Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
1

Main Menu - Categories - works fine with main collections and sub-categories.

When you click the SHOP NOW button on the main slide image, it takes you to the Collections page.

There it shows the collections that you can click on to see the products.

BUT it also shows the main collection page, which holds no products.

EXAMPLE: the Water Fountains collection has no products per se. The two subcategories: Tabletop and Outdoor Water Fountains, which have products available are working fine.

How can I fix this please? Thanks!

CosmicSerenityShop.com

2

It’s all working normally on my end – I’m not sure that I understand what the issue is.

I go to your site > click the “shop here” button > it brings me to your collections list (https://cosmicserenityshop.com/collections) > if I click into any of these, I’m shown different products.

None of the collections (from the above link) are empty.

1 Like
3

Hi Stephen,

Thank you for having a look. I worked all weekend on this (Yep, all weekend :face_savoring_food: ) and finally managed to figure this out myself.

I appreciate what you do,

Jeanne