HI, I select Alibaba drop shipping, When the product variant shows 0 at Alibaba drop shipping ,but can place order at my Shopify store ,I select product and variant unavailable when stock no longer available at Alibaba setting, Could you please anyone advice me hoe to fix, Thank You.
It sounds like there may be a mismatch between the stock levels in your Shopify store and the stock levels in your Alibaba dropshipping account. Here are a few steps you can take to troubleshoot the issue:
-
Double-check the stock levels for the product in both your Shopify store and your Alibaba account. Make sure that the stock levels match and that there are no discrepancies.
-
If the stock levels match and the product is still showing as unavailable on Alibaba, try reaching out to their support team to see if there are any known issues with the product or variant.
-
Make sure that the product and variant are set up correctly in your Shopify store. Double-check that the SKU and other product details match the information in your Alibaba account.
-
If the issue persists, you may need to consider sourcing the product from a different supplier or dropshipping platform.
Hope this helps!
1 Like
Hi
I get help from Shopify help centre and we noticed the Alibaba App didn’t
update automatically when the product quantity is 0,They informed me to
notify to App developer, Hope will receive good news from them, Thanks
again for your timely reply, Have a blessed day.