How can I fix sale and compare price issue on my store?

Technical Q&A
1

Hi,

I am having trouble with a store of mine that I am working on. We are trying to implement a sale, however we are running into an issue where once an individual selects all of the options for the product (size, fit & sleeve), the sale price returns the same value as the compare price (reference screenshots). I am not sure how to change this so that when an individual selects the options to see the actual sale price along with the compare price. I want a user to be able to see the $119 (original price) & the new sale price ($89) once they have made their selection, any help on how to fix this is appreciated!

The theme being used here is Atlantic

Before making product option selection:

Correct Sale Price
Correct Sale Price1104×1112 51.4 KB

After making product option selection

Incorrect Sale Price
Incorrect Sale Price1180×1128 61.5 KB

Thanks!

2

No way to help with this without seeing it in action – share your store url /preview link if still under password

3

@tim_1

Specific Product URL: https://www.justwhiteshirts.com/collections/ultimate-white-shirts/products/modified-collar-button-cuff-white-shirts

as well as all products in the Ultimate White shirts Collection: https://www.justwhiteshirts.com/collections/ultimate-white-shirts

Thanks!

4

You have a Best custom product options app which updates these values.

So it’s either a bug in the app or misconfiguration.

5

thanks @tim_1 managed to get it solved.

One additional question, is there a way to show the sale price & regular price at the checkout page? Currently the page only shows the sale price.

Thanks!