How can I fix scroll text display issues in the Showcase theme?

Store Design
,

Topic summary

A user is experiencing display issues with a scroll text element in Shopify’s Showcase theme. The problem is device-specific:

Issue Details:

  • On computers and some mobile phones: scroll text displays correctly as a row in motion
  • On other devices: text appears as a static column instead

Troubleshooting Progress:

  • Community members suggested this may be an Apple device-specific issue
  • Experts requested the store URL and password to investigate further
  • User provided credentials: www.uncommonnomads.com (password: mariasiaseatlocuta)

Status: The discussion remains open, awaiting expert analysis of the live site to identify the root cause and provide a fix.

Summarized with AI on November 25. AI used: claude-sonnet-4-5-20250929.
1

Hi how are you?

I have a problem with the scroll text that I have placed on my Shopify page. I use the Showcase theme and when I add that element, there are devices that do not display correctly. On a computer and some mobile phones you can see the row of text in motion without any problem, but on others it appears as a column (attached image).

Do you know how I can fix it?

Thank you!

2

Hi @oliverun
Thank you for your question.
Please share your store URL, page URL and also password (if your store has one) so we can help you.

3

Hi @oliverun sometimes Apple devices have this problem. you can share the URL so we can view that problem live on your store.

4

Hi, thank you very much friend, www.uncommonnomads.com password: marisaestaoculta