How can I fix the autoplay loop video stopping on Dawn theme 12.0.0?

Store Design

Topic summary

Issue: On Dawn theme 12.0.0, a page contains two videos—(1) a standard video section with play/pause controls and (2) a custom Liquid video set to autoplay, loop, and no controls. When the controlled video starts, the autoplaying loop video stops and does not resume.

Requested outcomes:

  • Allow both videos to play simultaneously.
  • Alternatively, auto-restart the looping video after the first (controlled) video is paused.
  • Maintain the no-controls setting on the looping video.

Latest update: No solution provided yet. A responder requested the store URL (and password, if applicable) to inspect the setup and suggest a fix.

Status: Unresolved/ongoing. Action item is for the store owner to share access details for troubleshooting. No technical cause or code changes have been identified in the thread so far.

Summarized with AI on January 9. AI used: gpt-5.
1

Hi, I am using Dawn theme 12.0.0

I would like to make a page with 2 videos. One is a regular built-in video section with control over playing and pausing it. Other one is a custom liquid with loop, autoplay, nocontrol. The problem is when I start the first video then the autoplaying loop video stops and won’t restart again.

Is there a way to overcome this issue?

For example

  • making the two videos to be able to play at the same time,

  • or to autorestart the looping video after I pause the first one.

I would like to keep the autoplaying video to have the nocontrol feature if possible.

2

Hi @Sebastian96 ,
Can you kindly share your store link (with the password, if any) with us? We will check it and suggest you a solution if possible.