When potential customers click on the cart there is a lag from anywhere from 2 to 15 seconds. It’s costing me customers. My understanding this is a problem on the Shopify end. Who do I contact to get this corrected? The sites are:
honey surfer.com
Thank you.
Hi, @vhuddleston !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I understand how important it is for your customers to access the cart page. I had tested this issue on my device and noticed a 3-5 second delay when a customer clicks on the Cart dropdown, and selects Checkout. Have you made any changes to your theme or installed any apps recently? If so, I’d suggest restoring your theme file to revert the changes, or disabling any apps that may affect this.
Feel free to visit our Help Center and log in to your account to create a support request as our team may be able to take a closer look at the issue. If you are using a third-party theme, you can also contact your developer here to see if they can isolate the root of the issue.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!
Mac, I’ve done none of those things - no added apps, etc.
Hi again, @vhuddleston !
Thank you for providing that update.
If you have not made any changes to your theme, or added any additional applications, I recommend reaching out to our Help Center to create a support request as we’d be happy to take a closer look as to what may possibly be causing this delay. You can connect with us through live chat, email, or callback and our team will be able to access your account and possibly escalate the concern to learn more about the issue.
Let me know how that goes!