How can I fix the discrepancy in gift card denominations on my website?

Technical Q&A
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Topic summary

  • Issue: A merchant configured gift card products with higher denominations (e.g., 200 AED) but set a lower sale price (150 AED). During a test purchase, both the charged amount and the issued gift card balance were 150 AED, not 200 AED as intended.

  • Expected vs. observed: The merchant appears to want a discounted gift card (pay 150 AED, receive 200 AED value). Shopify’s test resulted in the gift card value matching the payment (150 AED), creating a discrepancy with the intended denomination.

  • Clarifications requested: Support asked whether the gift cards are for the merchant’s own store or other retailers, and to confirm if the goal is to sell gift cards for less than their stored value. Additional details were requested to diagnose the setup.

  • Actions/next steps: Merchant to provide more specifics about configuration and goals so support can investigate.

  • Status: Unresolved; awaiting further details from the merchant.

Summarized with AI on January 10. AI used: gpt-5.
1

Dear Shopify Team,

I hope this message finds you well. I would like to express my gratitude in advance for your assistance in resolving my query.

I have encountered an issue while creating gift cards as products to sell on my website. Specifically, (I have set different denominations for the gift cards, such as 200 AED), with a price of 150 AED. However, when I conducted a test payment, both the payment amount and the gift card code were 150 AED. This discrepancy has left me puzzled.

It seems as though we are applying a discount, allowing customers to pay less and receive more. However, in this case, it appears that customers are receiving exactly what they pay for.

I hope I have clearly conveyed my question. I kindly request your assistance in resolving this matter.

Thank you once again for your support.

Best regards

2

Hi, @Forma-uae !

Thanks for reaching out. Just to confirm, are you trying to sell gift cards for your own store, or for other retailers? Do you want the price of the gift card (as in, what the customer pays) to be less than the amount on the gift card? If you could share some additional details about what you’re trying to accomplish, I’d be happy to help.

Cheers!

3

Dear greta,

Thank you for your response and concern and i apologize for the late response.

Actually i couldn’t find a solution yet, so i keep it a side for a while.

Thank you

4

Hi, @Forma-uae !

No worries at all. If you still need help, please provide the details about your issue and I’d be happy to look into it for you.

Cheers!