Hi. I am new to Shopify. When adding a product manually to my website (using Dawn theme) i got this message: There is 1 error with this product: The following image IDs do not exist or do not belong to the product: 28389935448115,28389928927283 Can anyone tell me what it means and how to fix it?…

I had this problem and worked out it was caused by product images that were copied when I duplicated a product. Once I removed or replaced those product images, this fixed the problem

Thank you, I appreciate your response. I will try to replace the pics.

Hi! I know it’s an old post, but faced this issue today. It was when I replaced pics on a product, using compressed files for lower size. I have size as a variant on this product and each size (S-M-L) was associated with a picture of the product’s collection. When replaced the pics, there was one st…

Hello Kate Thanks for picking this up and offering your experience. It all helps! Regards sue

I tried this but sadly it refused to work please help!

The true reason is that when you uploaded images those got an ID for internal references to that ressource. You attached that ID to provide individual variants with their featured image. When you deleted the images without deattaching those IDs from the variants this is exactly where this error sho…

how do you replace this ids? i deleted all the pictures, but it still throws the code

I had the same issue. For me i didn’t have a image on the different variants. once i uploaded a picture to the variants it worked

What’s the process for unattaching the IDs?

I just had the same issue and once I made sure each variant had a different photo, it resolved the issue.

How can I fix the error of non-existing image IDs on my product?

Technical Q&A

hambie November 13, 2023, 7:11pm 11

I also need help with the process for unattaching the IDs! Please help.

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How can I fix the error of non-existing image IDs on my product?

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