How can I fix the 'No Image' loading issue on my online store's background video?

Store Design
1

Hello,

I have a small problem with my shopify store. I wanted to put a video in the background of my shopify store. So what i did is that i searched for a way to do it on google and found a piece of code that i added on the store’s code and it worked. However everytime you enter the store, you find a big image of “No image” while the video is loading and I find it a little unprofessional and it could be scary for the customer if he sees that. Could it be possible to fix it or even like instead of the “no image”, put just a white screen so that it would seem like it is loading normally.

Here is the website so you can check it for yourselves : https://blenderpure.com/

And here is the picture i’m talking about :

HHloot_0-1703246017892.png
HHloot_0-1703246017892.png746×365 30.9 KB

Thank you to anyone who will provide any help.

Best reguards

2

Hello @HHloot ,

I figured out, I check you add poster with no image, You can take a snap on video start, replace to your image.

iffikhan30_0-1703247078684.png
iffikhan30_0-1703247078684.png1403×350 37.9 KB

This info is helpful mark my answer approve.

3

I’m sorry i don’t really know where do i have to go to change this part of code. Could you tell me in what section do i have to go please ?

4

Hello @HHloot ,

If you are using DAWN theme.

Go to online store.

Go to customization.

Select video section there is an option to add cover image on video, Like this

iffikhan30_0-1703308744130.png
iffikhan30_0-1703308744130.png286×485 18 KB

5

Oh ok yes thank you it worked. Thank you so much for your help.

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