Hi there, I am having a PayPal Express issue that I’ve been told can be solved if I reach out here?
According to Shopify my 3rd party theme does not support my currency (ZAR) and hence is not showing the paypal express option on my store.
Can anyonr help with that?
Hi there @Eduan1 !
Thanks for reaching out to share your query with us here in the Shopify Community.
As we’re dealing with a third-party theme and third-party payment gateway (PayPal) here, we are limited in the amount of support we’d be able to provide ourselves in this situation.
Third-party themes are supported by their developers, as outlined here in our guide on where you can find support for your theme.
Similarly, with third-party payment gateways like PayPal, you’d be best served by contacting them directly to ask any questions you might have about compatibility issues.
If I were in your position, I would first check which versions of PayPal are available where you are, and which currency can be supported by the available versions of PayPal where you are.
For Shopify stores based in South Africa, the following payment gateways are available for use there.
It looks like PayPal Express is one of the available options there, so I’d consider checking in with your third-party theme developers next to see if they can confirm any compatibility issues with your local currency.
If you’re happy to let me know the name of the third-party theme in question, I can check for contact info you can use to reach out to its developers for more info.
Would you be setting up a store here for the first time, or bringing an existing business online?
Feel free to let me know a bit more about what you’re selling, who you want to sell to, and anything else you’re working on for your business at the moment!