Hi again, @jasmeet1 !
I’d be happy to walk you through how to reach out to our live support.
Firstly, you will want to visit our Help Center and log in to your shop. From there, you can click on any of the related topics. For example, you can click on “Starting a store”. Then, scroll down until you see the Get support section and you will see the available options. In your case, click on Chat with us and you’ll be able to chat with one of our advisors regarding your shipping issue.
Let me know how this goes!