How can I fix video autoplay issues on Dawn Theme for mobile view?

Store Design
1

Hi,

I am hoping someone can please help me with my Dawn Theme.

I am using a custom liquid section to insert a video on to the home page.

This displays and autoplays perfectly on the desktop version, when I customise it in Shopify editor it also displays and autoplays perfectly for mobile view.

However, when I actually visit the website from my phone, the video is not the right size and it doesn’t autoplay, or play at all for that matter!

I have no idea how to fix this and unfortunately have no experience with code!

If anyone has any suggestions, PLEASE let me know.

THANK YOU in advance!!

1 Like
2

@ariathelabel

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.