How can I get a new Chip and Swipe reader?

Shopify Discussion
1

How do I get a replacement Chip and Swipe reader?

2

Hey @Bob_Tema ,

What issues are occurring with your current chip and swipe reader?

If your card reader isn’t working properly, I suggest going through the following troubleshooting steps to see if you can pinpoint where the issue is stemming from:

  • Check that you meet the requirements to use the Chip & Swipe Reader.

  • Check that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device’s cellular data to process payments. If you can’t connect to the internet, then you can’t process card payments. If you don’t meet all the requirements, then you can still take credit card payments using an external payment terminal.

  • Check that your device has Bluetooth enabled and that the card reader is showing as connected in the Shopify POS hardware settings. If the card reader isn’t showing as connected, then try pairing the card reader with your device.

  • Make sure that you’re tapping Credit at the payments screen. The External terminal payment option is only for when you’re using an external payment terminal instead of a Shopify-supported card reader.

  • Make sure that you’re inserting or swiping the card correctly.

  • Try entering the credit card information manually. If this works, then there’s a problem with the card reader.

  • If the manual entry doesn’t work, then force quit the Shopify POS app, and then turn off the device and card reader. Turn the device back on, open Shopify POS, and then turn on the card reader. When the card reader’s status light shows that the reader’s connected, try another test order.

If your card reader’s still not working, then definitely get in contact with our live Retail Support team who will be able to assist you:

3

I lost it.

4

That’s a lot of stuff to read Moira. My issue is simple. I lost the reader.

On a side note, the Shopify help files are way too verbose. I could edit some of those articles down to half the word-count, and get the point across more clearly. Keep it simple. Too late for that, I suppose.