Hello, I canceled my plan before you guys billed me. I would like a refund please because I really need the money. Also if you guys could cancel my account completely it would be really appreciated.
please let me know thanks
Topic summary
Issue: A merchant canceled their plan before being billed and is requesting a refund and complete account cancellation.
Support guidance: A Shopify staff member explained refunds and account-specific actions can’t be handled in the public forum due to lack of authentication. The merchant must contact the Authenticated Support Team via the Help Center’s AI Assistant, stating they want to discuss billing charges and request a refund.
User follow-up: The merchant reports difficulty accessing support, suspecting the issue may be tied to erasing their page the same day, and asks for an alternative contact method.
Clarification: Staff reiterated that the only route to Authenticated Support is through the AI Assistant. They advised entering “speak to an advisor” about billing to get connected to an advisor.
Key term: “Authenticated Support Team” = support channel where Shopify verifies account identity to review billing and process refunds.
Status/outcome: No refund or account cancellation was processed in-thread. The issue remains unresolved until the merchant connects with Authenticated Support through the AI Assistant.
Hi there, @Nicoflofe . Thank you for taking the time to reach out in the Shopify Community forums with your request for a refund for these charges. My name is Imogen. It’s good to meet you!
Just to set some expectations for you, we’re unable to authenticate users and their accounts here in the Community. In order for our Team to appropriately evaluate your refund request, we’ll need you to reach out to our Authenticated Support Team for assistance. You’ll want to use this link here to access our Help Center. From there, let our AI Assistant know that you would like to discuss your billing charges and request a refund, and it will provide you with prompts that you can use to get connected with one of our Advisors.
Hello, yeah I have been trying to do that but it is not working. I believe because I erased my page just today the system got confused. Is there another way I could get help?
Hey again, @Nicoflofe . Thanks for following up with us here! Unfortunately, the only way to reach out Authenticated Support Team is via our AI Assistant. Just let our AI Assistant know that you would like to ‘speak to an advisor’ regarding your billing for your Shopify Account. It will provide you with prompts that you can use to get connected with our Authenticated Team who can assess your refund request.