I canceled my subscription and deactivated my store and was still charged for my yearly subscription. I’ve looked all over for how to get a refund as I had already canceled the services.
Hi, @qwerty5!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.
I appreciate you taking the time to outline your situation. I understand that you have deactivated your account. May I ask you why you decided to close your store? Is there anything we could have done to help you out better?
I understand that you have been billed for a deactivated shop. In this case, we will need to access your account to gather more information. However, please note that we are unable to provide account-specific support via Community Forums. To continue receiving assistance, I recommend accessing our Help Center, where you can find live support. You can ask the Virtual Shopify Assistant to “contact support”, and it will guide you through the next steps on how to connect with a team member.
Please let me know how it goes, and if there’s anything else I can assist you with!