I forgot to close my store before the 14 day mark. I’ve recently closed it and not allowed back into the account until i pay for another plan, but how do I got about getting my refund? I want to use that refunded money for a better plan on shopify
Hi, @Restewart2020 !
I’m happy to provide you with some more information.
As per Shopify’s Terms of Service, we don’t offer refunds. However, in your situation, I would recommend getting in touch with our live Support team. You can speak with them about what plan would work best for you and your business, and they can look into the possibility of a refund (which would be a one time exception, if it’s possible at all). You can reach out to our team through the Help Center, and we’re available by live chat, callback, and email!
Please let me know if you have any further questions about this.