Hello, I haven’t logged in this store for 3 months and was recently charged €30 for the monthly subscription, can i please get a refund and shut down this store
Topic summary
• Issue: A store owner was charged €30 for a monthly subscription after not logging in for three months. They requested a refund and asked to close the store.
• Limitations noted: Shopify staff cannot authenticate accounts or access billing details via the public Community forums due to sensitive information. Therefore, they cannot process refunds or closures directly there.
• Next steps provided: The owner should contact Shopify’s live support through the Help Center (link provided). Upon arrival, they need to tell the virtual assistant “Speak with support” to be connected with a Support Advisor who can review billing and assist with account closure.
• Status/outcome: No refund or closure was completed within the thread. Resolution depends on the owner contacting live support and going through authentication.
• Key point: Any billing adjustments (including refunds) and store shutdown requests must be handled by authenticated live support, not via the forum.
Hey @Odysseas1 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to view the billing of the store in question. With that being said, it would be best to reach out to our live support about this by navigating to the Help Center.
When you arrive on the Help Center, you will need to let the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.
Let me know if you have any questions.
1 Like