Hi!
I recently played around with Shopify a bit, and I believe I cancelled my subscription after I figured out it wasn’t for me. Today, however, I was pretty surprised to see a message from PayPal saying I got billed. I’m a student and I need the money , so it would be greatly appreciated if anyone could help me get a refund.
Hi @Marcus_H
You need to contact shopify support and they will surely help you in this matter
Hi @Marcus_H ,
I understand the need to have your latest billing charge reviewed for a refund. However, this is not something we can do here over social media as we cannot authenticate merchant accounts. So to protect the privacy of your sensitive information, we aren’t able to access your store.
Please note that Shopify generally doesn’t provide refunds as outlined in our Terms of Service here. However, depending on the store’s status when it was closed and if any sales had been made for the billed period, our team would be happy to look into the availability of a refund for the latest charge.
To contact our live support, please follow this link: Shopify Help Center - Contact Support.
As we’re not sure if you’re able to log in to your store right now, select ‘Can’t log in to your Shopify account’ and then immediately click on the ‘I still can’t access my account’ green button. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
Could you tell me why you decided to close your store, and if you’ve experienced any difficulties? I’d hate to see someone struggling to get their store up and running, so if you’re leaving because of setup or day-to-day store issues, feel free to reply to this message, and I’ll help. Whatever the case, I wish you all the best in your future business endeavours.