Hi there Shopify team I started my shop a while back and forgot to close it I have fully closed it down because it took £20 out of my account could I please get the £20 put back into my bank account much appreciated Finlay
Hey @Finlay-mcalpine .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the account specifics. In this case, it would be best to reach out to our live support to have a further look into the billing.
You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor.
Let me know if you have any questions.