I accidentally purchased the wrong subscription and I would like to wait on starting my store. I didn’t even spend 30 minutes on it .
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Hi @js14 ,
I understand the need to have the latest billing charge reviewed for a refund. However, this is not something we can do here in the Community forums. Our Support Team cannot authenticate merchant accounts here, so to protect the privacy of your sensitive information, we aren’t able to access your store.
Please note that Shopify generally doesn’t provide refunds as outlined in our Terms of Service here. However, depending on the store’s status when it was closed and if any sales had been made for the billed period, our team would be happy to look into the availability of a refund for the latest charge.
To contact our live support, please follow this link: Shopify Help Center - Contact Support, sign into your store account. Select Account>Plans and billing, then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.