Hi, @Kay88 .
Thank you for your reply!
That’s great. To close your store you can follow the instructions in our help center.
Take care,
Topic summary
Issue: A merchant accidentally created an additional Shopify store while attempting to pay their monthly dues, resulting in two extra charges. They want a refund for the unintended charges and to close the extra store.
Guidance provided: Support advised contacting Shopify Support through the provided link to review refund options. They also recommended closing the unintended store(s) to prevent further billing and shared a help center link with step-by-step instructions for store closure.
Actions/next steps:
- Contact Shopify Support to request refunds for the accidental charges.
- Close the additional store(s) following the help center instructions to avoid future charges.
Status: The merchant plans to close the extra store. No confirmation of refunds yet; resolution pending and the issue remains open.