Greetings,
I have open an account in shopify for learning purpose and didnot used since then. My account is also inactive but still they deduct the monthly fee.
Need your help in this regards
Thanks
Hello @AhsanKhan
We hope you are doing good
We hope this finds you well. In this case you need to contact Shopify support team to cancel the subscriptions or you can follow the steps in this link to do it yourself.
https://help.shopify.com/en/manual/your-account/pause-deactivate-store#close-your-store.
Happy to help
Thanks
Hi there @AhsanKhan !
As @Recurpay noted for you here already, if you’re looking to get support that is specific to your Shopify account you would just need to be reaching out via our Help Centre here.
There we’ll be able to access and discuss your account with you securely and see if it might be possible to request a refund review in this instance.
I’d ensure that you have correctly closed your store down first before we’d be able to look into any possibility of a refund request.